PICK A TOPIC
Orders
To place an order in our online store, simply browse our catalogue, select the products you want and add them to your shopping cart. Then, follow the instructions to complete the payment process.
Yes, you can buy products without registering. We offer a guest purchase option for your convenience. However, registering in our store can make it easier to track orders and access exclusive promotions.
You can place an order through our WhatsApp +51 953237167, if you initiate an order through our social networks such as Facebook and Instagram, the conversation will be transferred to WhatsApp to complete the purchase process. If you are having difficulty placing an order online, our customer service will be happy to help you complete the process.
You can apply a discount or promotion code on the checkout page before completing your purchase. Be sure to enter the code in the designated field and click “apply” for the discount to be reflected in your order total.
We accept credit and debit card payments during the payment process, as well as transfer.
Yes, we accept credit and debit cards from major companies (Visa, MasterCard, American Express).
Shipping and delivery
Delivery time depends on your location and the shipping method you choose. Generally, orders are delivered within 24 to 48 business hours. For detailed delivery time information, please see the product details page and shipping options available during checkout.
We offer several shipping options, including regular shipping and express shipping. Shipping costs vary depending on your location and the shipping method selected. You can see the exact costs in your shopping cart summary before completing your order.
Yes, we offer free shipping for orders of S/250.00 or more. This offer is automatically applied upon reaching that threshold during checkout.
Yes, all orders shipped are trackable. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your order on our website.
We regret any inconvenience. If you receive a damaged or incorrect order, please contact our customer service within 24 hours of receiving your order. We will be happy to help you resolve the issue and arrange a return or replacement as appropriate.
Yes, we offer international shipping. Shipping costs vary depending on your location and the shipping method selected. You can see the exact costs in your shopping cart summary before completing your order.
Returns and exchanges
Yes, we accept returns and exchanges within 48 hours of receiving your order. The item must be in its original condition, unused and with the original tags. Please see our returns policy for more details and steps to start the process.
Our return policy is based on offering a worry-free shopping experience. For detailed information on our returns policy, please see our “Return Policies” page.
You have a period of 48 hours from the date you receive your order to return an item. This gives you enough time to make sure the product is what you expected.
If you wish to cancel or make changes to your order, please contact our customer service as soon as possible. We will do our best to accommodate your requests, although the ability to modify an order may depend on the processing status of the order.
Size guide
Yes, we offer a detailed size guide on our website. You can find information about measurements and how to select the appropriate size in the description of each product.
Promotions and discounts
Yes, we offer discounts and promotions during special times of the year, such as sales seasons, holidays and special events. Be sure to subscribe to our email list to receive notifications about these exclusive offers.
Yes, we offer a membership program for repeat customers. Our members enjoy exclusive benefits, discounts and early access to new collections. Learn more about how to join our membership program on our website.
Customer service
You can contact our customer service through our email address hello@amarantashop.pe, our WhatsApp number +51 953237167 or by using the live chat function on our website. We are here to help you with any questions or concerns you may have.
Our customer service hours are from 9:00 a.m. to 6:00 p.m., Monday to Friday. If you contact us outside of these hours, we will respond to your query as soon as possible during our opening hours.
Yes, we offer real-time support via live chat on our website. If you have questions or need help while browsing our online store, feel free to use this feature to receive instant answers.
Others
We respect the privacy of our clients. You can find detailed information about our privacy and data security policy on our website. We take the protection of your personal information seriously.
Yes, we invite you to subscribe to our email list. By doing so, you’ll receive news about new collections, exclusive promotions and special offers straight to your inbox. You can register on our website.
We are committed to sustainability and environmental responsibility. We use environmentally friendly materials and processes in the manufacturing of our clothing. Learn more about our commitment to sustainability on our “Sustainability” page.
